FAQ

Razorlux Frequently Asked Questions

Q: How can I purchase Razorlux products?
A: You can contact us directly via email at sam@razorlux.com or WhatsApp (+8618629348538). We also welcome direct phone calls anytime.

Q: What is the typical service process for an order?
A: 1. Inquiry & Quotation – Let us know your requirements, and we'll send you a quotation.
     2. Sample (Optional) – Samples are available for evaluation.
     3. Order Confirmation – Confirm specs, quantity, price, and terms.
     4. Payment – 30% deposit to begin production.
     5. Production & Quality Control – Strict manufacturing and inspection.
     6. Delivery – Pay balance and we arrange shipment.
     7. After-Sales Support – We offer warranty and technical support.

Q: What is your minimum order quantity (MOQ)?
A: Our standard MOQ varies by product, typically 10–50 units. We welcome sample orders and small quantities for testing or repeat clients.

Q: Can I get a sample before placing a bulk order?
A: Absolutely. We support testing and are happy to provide samples before a full order.

Q: What is your product warranty?
A: Warranty duration depends on the product and application (typically 3 to 5 years). Please refer to our warranty policy for details.

Q: How long is the lifespan of your LED fixtures?
A: Our LED lights typically last over 50,000 hours, depending on usage and environment.

Q: What's your lead time?
A: Our typical lead time is 1 to 4 weeks depending on the product and order size.

Q: What payment methods do you accept?
A: We accept T/T (bank transfer), L/C at sight, PayPal (for small orders), and Western Union.

Q: Do you offer lighting design support for projects?
A: Yes, we provide photometric simulations, lighting layouts, and technical consultation for your projects.

Q: Do your products come with installation guidance?
A: Yes. Each product comes with installation manuals or videos. Technical support is also available if needed.